Service Expectations
At Bernie Lewis Home Loans we believe in setting and meeting expectations, especially when it comes to dealing with customers who are seeking finance, and the complex process to achieve this.
When you meet with one of our Accredited Mortgage Consultants they will take you through our Client Services Guide which outlines our five step process that you will experience when obtaining your finance.
The first step of the process is the Fact Finding where by we obtain all the details of your financial situation so that we are in a position to ascertain the appropriate product to suit your requirements.
We then move on to a Needs Analysis where we find out what you want from your home loan product and explain to you the features of the various products available.
Step three is the Product Recommendation and Selection. We will identify several different products that are suitable for your situation. You can choose from these recommendations.
We then move on to the Implementation stage where we submit an application form to obtain what is called a ‘pre-approval’. This will give you an indication of whether or not the chosen lender will lend to you based on the information provided.
We then proactively manage the settlement process for you. We ensure the lender processes your applications and loan contracts in a timely manner so that your loan settles in the required time frame. However our service does not end there. We consider our clients to be ‘clients for life’. To ensure we continue to look after our customers, we undertake a review between two and four weeks after settlement through our Customer Care Program. We also offer ongoing communication through newsletter updates and annual reviews as well as offering you updated property sales information.
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